Privacy
Privacy notice
What we collect when you use this website or call us, why, and who receives it.
Who we are
Expert Computer Modules is based in Ocala, Florida. We match, source and program replacement automotive computers, and we sell them by phone. This notice covers this website and the calls and emails that come from it.
You can reach us at (352) 484-1922 (staffed hours: Mon to Fri, 9 AM to 5 PM Eastern) or at sales@expertcomputermodules.com.
What we collect
What we collect depends on how you reach us.
The request form
When you ask for a callback or send a photo, you send us your name and phone number. If you choose, you also send your email address, whether we should call or email you, your VIN, a part number, the year, make and model, a description of what happened, and up to 3 photos.
With your request we also receive the first page you visited on this site, with any campaign tags in its address, an ad click identifier if you arrived from one of our ads, whether you used a phone, a tablet or a computer, and the time you sent it. A photo can carry details of its own, such as where and when it was taken, and its file name comes with it.
Calls
When you call, we see your phone number. If you arrived from one of our ads, the number on the page may be a forwarding number from our advertising provider. Your call still reaches us. The provider connects the call, so it handles your phone number, and it tells us when the call started, how long it lasted and your area code, so we can tell which ads lead to calls.
If you order by phone, we also take your name, the email address we send your payment link to, your shipping address, and your vehicle and order details.
Email you send us
If you write to us, we receive your email address, your message and anything you attach.
What our web host records
Our web host receives your browser's internet address and what your browser reports about itself with every visit, as any website host does. It keeps a record of the requests it handles, including the page address and any ad click identifier in it.
Why we use it
We use what you send to answer your request, match your vehicle, prepare your quote and handle any order that follows. We use your VIN to match your vehicle, find a module, prepare your quote and program your module, and for nothing else.
We use ad click identifiers and call records to measure which ads lead to calls and requests. We use our web host's records to keep the site working. The form notes how long it was open and whether a hidden field was filled in, so we can stop spam.
Who receives it
We pass information on only to the services that help us do the work.
- Our email provider carries your request to our inbox. The form arrives as an email in our inbox, and this site keeps no copy.
- Our web host serves this site and handles each request.
- Our advertising provider receives ad measurement data while ad measurement is turned on.
- A font service sends this site's fonts and sees your browser's internet address when it does.
- If you go ahead with an order, the payment provider, whose payment link we send you by email, and the shipping carrier receive what they need to take payment and deliver your module.
To find a module, we may give a supplier a part number and vehicle details. We never give a supplier your name or contact details.
We do not sell your information, and we do not share it for anyone else's advertising.
Ad measurement and cookies
Our own code sets no cookies. While ad measurement is turned on, a tag from our advertising provider loads on every page of this site, whether or not you arrived from an ad. It sends the provider your browser's internet address, the address of the page you are on and what your browser reports about itself, and it may set cookies on this site's address, so we can measure which ads lead to calls and requests. We set the tag to ask that your visit is not used to personalize ads.
While you browse, your browser keeps the first page you visited and, if you came from one of our ads, the ad click identifier, for this visit only, so we can include them with your request.
You can block cookies in your browser, and the site still works. Our advertising provider also has an ad settings page of its own, where you can change how it uses your information for ads. You can find it from the provider's own site.
How long we keep it
We keep your information as long as we need it to answer you, prepare your quote, fulfill and support an order, and keep the records the law requires. Where the law does not require us to keep it, you can ask us to delete it at any time.
Security
This site is served over an encrypted connection, and the request form is sent over it.
Children
This site is for vehicle owners and repair shops, not for children. We do not knowingly collect information from children.
Your choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Call (352) 484-1922 or write to sales@expertcomputermodules.com. If you do not want us to contact you again, tell us and we will stop.
Changes
We update this notice when what we collect changes. Last updated 4 November 2026.